FAQs About Our Human Resources Classes

Questions And Answers About Our HR Certification Programs provides HR training and HR certification programs via seminar, webinar, and online formats. Included below are FAQs for each format.

For Our Online HR Certification Courses provides training and certification courses for FMLA, ADA, COBRA, Cafeteria Plan, Payroll, Retirement Plan, and other federally-mandated compliance requirements.

These courses are used by the majority of Third Party Administrators nationwide to train their own staff! [View Course Listing]

Q: How do the courses work?
A: Courses follow Instructional Design requirements, meaning the course is broken into multiple Lessons. Each Lesson has a 'Lesson Goals' page showing the two or three key points to learn from that Lesson. It then provides training – in English, not legalese – with lots of Tips, Examples, and Procedural Recommendations, then concludes with 'End Of Lesson Quizzes" that are multiple-choice question that state a potential situation that you, as the administrator, must handle.
Q: How long does it take to complete a Program?
A: Depending upon your level of expertise, the training portion of the Program generally takes eight hours to complete, and the Certification test up to two hours to complete.
Q: Must I complete the Program all at one time?
A: The Program can be completed either at one time or over several sessions by using the "Bookmark" feature. You simply hit the "Return to Bookmark" button to return to your last page. This feature allows you to proactively schedule your training over several days or to save your place in the Program in case of unscheduled interruptions.
Q: Am I required to take the Certification Exam?
A: The Certification Exam is an optional feature that is included with the Program at no extra charge. Users who want the "Certification" simply take the exam after completing the training portion of the Program. Users who do not need or want a Certification are not required to test unless they require proof - such as for re-certification requirements - that they have completed the program. In these instances, they must take and pass the Certification Exam.
Q: How does the Certification Exam work?
A: Your Certification Exam consists of 50 questions that are randomly selected from our database of questions. You scroll forward or back through the Exam at any time to check or review your answers, and click on the "Score My Exam" button to submit your Exam for scoring. Your score is shown on screen. Users with non-passing scores are shown a list of incorrectly answered questions and given tips for passing on their next attempt; users with a passing score can print their Certificate immediately.
Q: Can I see any Exam questions I answered incorrectly?
A: Yes. This feature was requested specifically by our pre-launch focus groups who, even if they passed the Exam, wanted the ability to correct any potential "weak" areas they may have.
Q: How many times may I test for Certification?
A: The Program automatically allows up to three attempts for Certification for up to one year from the date of purchase. You must contact us if you would like additional attempts.
Q: Do I still have access to the training materials after I pass the Certification Test?
A: Yes. In reality, there are many requirements and few people, if any, can memorize all of the content, so you can use your training program as a resource material for up to one year from date or purchase. Thereafter, to maintain access, certification, and get free updates whenever the laws change, you can simply renew for a lost cost of $99 annually.
Q: I am one of three administrators at my firm who are all interested in becoming Certified. How do we access our the Program?
A: You each need to enroll separately to receive a "Certified Administrator" designation. During the enrollment process, you each provide your own unique and separate user names and passwords that separately provide access and track your progress through the Training portion of the Program. Note that discount apply if enrolling two or more people.
Q: How long does it take to receive my Certificate?
A: Immediately, as you can print your Certificate directly from your computer.

For Our Human Resources Seminars provides Human Resources seminars for HR Generalists, Internal Investigations, and FMLA/ADA requirements.

Each of these HR seminars is available in either In-Person or Virtual formats and provides 18 or more SHRM or HRCI re-certification credits. [View Course Listing]

Q: What is the difference between an HR Generalist and an HR Specialist?
A: These titles are interchangeable. Bottom line, the job entitles working with any number of HR functions, including benefits, payroll, compensation, workers' comp, compliance, and more.
Q: What does your investigation class cover?
A: While many people think investigations primarily cover fraud or theft, in reality the majority of workplace investigations are based upon employee and management behavior, and handling these situations correctly can mean a happy workforce or a lawsuit. For instance, how would your organization respond to claims of bullying, negligence, or retaliation? How does it identify whether there is a complaint that should he handled by a supervisor or actually investigated? Does your organization have a process for interviewing witnesses or writing reports? The key here is to get trained on how to do an investigation before you actually have to do one! [View Course Agenda]
Q: Does your FMLA/ADA seminar cover my day-to-day responsibilities like determining and handling 'Reasonable Accommodations', 'Intermittent Leaves', 'Return to Work', and identifying fraud and/or abuse?
A: Yes to all of these areas and more! Your trainer covers all of these topics in detail through lecture, classroom discussion, and our Interactive Exercises where you get to practice what you learn. [View Course Agenda]
Q: Do your seminars qualify for SHRM or HRCI re-certification credits?
A: Yes. Each qualifies for 18 or more SHRM or HRCI re-certification credits.
Q: Do I receive a certificate for attending one of your classes?
A: Yes. In addition to the great training, you receive a certificate that is suitable for framing, as well as 18 or more SHRM or HRCI re-certification credits.
Q: Can you bring your training to our location?
A: Yes. We do exactly this for a number of organizations each year. Not only does doing this save your organization time and travel expenses, but depending upon the number of employees you want trained, you can receive up to 50% off of the regular price!

For Our HR Webinars provides a number of 90-minute webinars on a variety of specialty topics, including training for workers's comp (cost savings, preventing fraud, return to work…), payroll (garnishments, multi-state taxation, fringe benefits…), and a wide range of HR topics (record retention, disaster planning, I-9 training, investigations, handbooks, and a number of FMLA, ADA, and COBRA areas…) [[View Events Calendar]

Q: Do I have to attend your webinars in person, or do you offer recorded or on demand options?
A: You have the option of selecting either live in-person or OnDemand versions.
Q: Do your webinars qualify for SHRM or HRCI re-certification credits?
A: Yes. Our webinars typically qualify for 1.5 SHRM or HRCI re-certification credits.

General Questions About Our HR Classes

Q: What is the difference between courses and HRCI or SHRM courses?
A: While HRCI and SHRM provide "soft skills" training and theory for the HR Department in general, provides "hard skills" training for actually administrating the government-required rules for FMLA, ADA, COBRA, Payroll, etc.
Q: I represent a Third Party Administrator. Do you offer anything special for us?
A: provides training to many insurers and TPAs, including Aetna, Blue Cross Blue Shield, Liberty Mutual, United Health Care, and more who use our courses to train and certify their administrators. Qualified TPAs can earn a "Certified TPA" designation that helps them attract and retain business.
Q: Are discounts available if I need to train more than one employee?
A: Of course! Discounts are available according to both how many employees you want to train and for having us train at your location.

Contact Us

Feel free to call us at 678-366-3959 if you have questions or need assistance ordering.

Related Training & Certification Program Links:
HR Certification Courses FMLA ADA COBRA Cafeteria Plan HSA 401(k) All HR Certificate Programs HR Generalist FMLA / ADA Internal Investigations Advanced Internal Investigations Strategic Leadership HR Compliance Training HR Specialty Designations Certified Benefits Administrator Payroll Compliance Certified Payroll Administrator Certified Payroll Manager Certified TPA 5755 North Point Parkway, Suite 227
Alpharetta, GA 30022
Copyright 2002
Web site development by OTAU