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About The "Certified TPA" Program

Certified TPA

Certified Administrator

Gain A Competitive Advantage With A "Certified TPA" Seal

Every organization can use an edge in today's business world to help attract and keep customers.'s "Certified TPA" Program can help give you that edge.

After all, if you were a company President or business owner looking to outsource your compliance requirements, wouldn't you rather select a "Certified" firm than one that isn't?

Under our Certifed TPA Program, you receive an "Certified TPA" seal in your area of specialty for use on your website and marketing materials.

You may also use the seal in your customer meetings and proposals to help add to your firm's value proposition.

Bottom line, your Certified TPA seal tells your prospects and clients that your staff not only has been trained by a trusted third-party, but have passed a stringent Certification Exam that tests their administrative skills!

How To Earn Your "Certified TPA" Seal

Earning your Certified TPA seal is easy: your administrators must successfully complete one of our award-winning Training & Certification Programs.

These self-paced, online programs provide in-depth training on a specific topic area, and are available for:

...Payroll, HIPAA, and others!

Benefits Of The "Certified TPA" Program

If you provide COBRA, Cafeteria Plan, Retirement, or other TPA services, you know exactly how competitive the marketplace is: you fight against "we can do it cheaper internally" or get stuck in price discussions about proposals from other TPA firms all the time.

But now you don't have to base your marketing on "We're Cheaper". Instead, you can differentiate your firm and lead with your "Certified TPA" seal to win and retain the business! Thus, your Certified TPA seal helps differentiate you from your competitors.

The Training & Certification Programs that allow you to earn a seal also provide ancillary benefits, including:

  • Standardized training from a trusted third-party allows you to provide consistent training to your employees
  • Time savings from having to train your staff internally
  • Free Management Interface that lets managers view employee progress, test scores, and any incorrectly answered test questions, which is great for remedial training!
  • Employee recognition through "Certified Administrator" certificates that are provided to each of your administrators who successfully completes a course

Bottom line, your Certified TPA seal tells your prospects and clients that your staff not only has been trained by a trusted third-party, but have passed a stringent Certification Exam that tests their administrative skills! But don't just take our word for it, we are the featured training partner for the National Association of Professional Benefit Administrators member TPAs!


There is no cost for the Certified TPA seal! Because you are paying to get your administrators trained and certified, we provide the seal for free.

To qualify for a TPA seal, 95% of your administrators must first earn their "Certified Administrator" designation. Further, your organization must have at least five Certified Administrators to qualify. Click here to see pricing for the Certification Programs.

What Are The Top Employer Concerns Of Using A TPA For Human Resources Administration?

Using a Third-Party Administrator (TPA) for Human Resources (HR) administration can bring several benefits, such as cost savings, expertise, and efficiency.

However, there also are concerns associated with outsourcing HR functions to a TPA, including loss of control, data and privacy security, quality of service, and dependency on the external provider that makes the organization vulnerable to disruptions in service, changes in pricing or terms, or difficulties in transitioning to a different provider if needed.

How Can TPAs Overcome The Concerns Of Using A TPA For Human Resources Administration?

Third-party administrators (TPAs) can address concerns related to using their services for human resources administration by implementing several strategies:

  • Transparency:
    TPAs should prioritize transparency in their operations, providing clear explanations of their processes, fees, and responsibilities. This transparency builds trust and reassures clients about the TPA's intentions and capabilities.
  • Client References/Testimonials:
    Sharing success stories, client testimonials, and references from satisfied clients can instill confidence in potential clients considering TPA services. Positive feedback from existing clients serves as social proof of the TPA's reliability and competence.
  • Data Security:
    TPAs should implement robust data security measures to safeguard sensitive employee information. Demonstrating compliance with industry standards and investing in cybersecurity technologies can alleviate concerns about data breaches and identity theft.
  • Proactive Communication:
    Maintaining open lines of communication with clients and promptly addressing their concerns or inquiries can foster a sense of partnership and collaboration. Regular updates on the status of HR processes and proactive problem-solving can enhance client satisfaction and trust.
  • Performance Metrics:
    Providing clients with transparent performance metrics and reports can demonstrate the effectiveness of the TPA's services. Metrics such as accuracy rates, turnaround times, and customer satisfaction scores help clients evaluate the value proposition of outsourcing HR administration.

Closing The Sale: The Benefits Of Using A TPA For Human Resources Administration

Using a Third-Party Administrator (TPA) for human resources administration offers several benefits to organizations:

  • Expertise and Specialization:
    TPAs typically specialize in HR administration, bringing a depth of knowledge and expertise to managing various HR functions such as payroll, benefits administration, compliance, and employee relations. This specialization ensures that HR tasks are handled efficiently and accurately.
  • Cost-Effectiveness:
    Outsourcing HR functions to a TPA can often be more cost-effective than maintaining an in-house HR department. TPAs can leverage economies of scale and advanced technology to streamline processes and reduce administrative costs.
  • Focus on Core Business Activities:
    By outsourcing HR functions to a TPA, organizations can free up valuable time and resources to focus on their core business activities. This allows businesses to concentrate on strategic initiatives and growth opportunities rather than getting bogged down in administrative tasks.
  • Access to Advanced Technology:
    TPAs often utilize advanced HR software and technology platforms to manage various HR functions. By partnering with a TPA, organizations can gain access to these technologies without having to invest in expensive software licenses or infrastructure upgrades.
  • Compliance and Risk Management:
    HR regulations and compliance requirements are constantly evolving, and non-compliance can result in significant penalties and legal issues for organizations. TPAs stay abreast of regulatory changes and ensure that HR processes and practices are compliant, helping to mitigate the risk of legal exposure for their clients.
  • Flexibility and Scalability:
    TPAs offer flexibility and scalability to accommodate the changing needs of businesses. Whether it's managing seasonal fluctuations in staffing levels or scaling HR services to support business growth, TPAs can adjust their services accordingly to meet the needs of their clients.
  • Enhanced Employee Experience:
    By outsourcing HR functions to a TPA, organizations can often provide employees with access to better benefits packages, improved payroll services, and enhanced HR support. This can lead to higher levels of employee satisfaction and engagement.

Overall, using a TPA for human resources administration can help organizations streamline operations, reduce costs, ensure compliance, and enhance the overall employee experience.

Contact Us Re Your Firm's TPA Seal has trained thousands of industry professionals and many of the nation's top TPAs on how to handle FMLA, COBRA, Cafeteria Plan, Payroll, and other federally-mandated compliance laws - why not let us help you grow your business!

After all, every organization can use an edge in today's business world to help attract and keep customers, and's "Certified TPA" Program can help give you that edge!

For more information, either complete and submit the form below or contact Charlie Bross at 678-366-3959!

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