How To Keep HR From Being The Employee Complaint Department

HR always seems to be caught in the middle between employees who complain all the time and managers who want HR to handle all the conflict.

Because most HR professionals possess good interpersonal skills and are approachable, employees would rather run to HR to "vent" than deal with their manager. Why? It's easier to let HR handle it than dealing with the conflict themselves. Also, most supervisors would rather have a root canal than confront employees and hold them accountable.

Learning Objectives:

In this informative audio conference, you will learn how to establish boundaries in HR to stop handling issues that HR doesn't own, plus:

• How HR has evolved into the "Employee Relations Complaint Department" - and what to do to fix this perception
• Why employees and managers avoid dealing with conflict themselves — and run to HR
• The dangers in getting involved
• The three words that help HR to decide which issues to deal with, and which issues to give back to managers
• How to establish boundaries in HR and gain support for the boundaries
• How to coach employees on how to handle conflicts with supervisors
• How to coach supervisors on how to handle conflicts with employees
• Ways to stand your ground and avoid taking ownership of issues that managers should own
• Methods for diplomatically and tactfully pushing back on issues HR doesn’t own
• Concepts for minimizing the risk in the organization that is often created by pulling HR into too many operational issues
• Tips for working with senior leaders to influence meaningful organizational change to shift HR from being the "Complaint Department" back to "The Human Resources Department"

About Your Speaker:

Natalie Ivey is President and CEO of Results Performance Consulting, Inc., a firm specializing in leadership and employee development training and continuing education programs for the HR profession.

Ms. Ivey is an author and a national public speaker with more than two decades of leadership and HR management experience with Fortune 500 organizations. She is a member of the Society for Human Resource Management and holds the Senior Professional in Human Resources certification (SPHR). Ms. Ivey is a nationally-known speaker on a variety of topics within the HR profession and is known for her "tell-it-like-it-is", direct approach to teaching HR education.

Ms. Ivey routinely works with individuals, small businesses, and larger corporations to address destructive leadership behaviors and organizational dysfunction. She designs customized training programs to help employers correct poor behaviors, minimize legal exposure, and improve performance and profitability.

HRCI Credits

This program has been approved for 1.5 re-certification credit hours for HRCI's PHR and SPHR designations through the HR Certification Institute. For more information about certification or re-certification, please visit the HR Certification Institute website at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCIs criteria to be pre-approved for re-certification credit.

SHRM Professional Development Credits

This program is valid for 1.5 Professional Development Credits (PDCs) for the SHRM-CP or SHRM-SCP designations. For more information about certification or re-certification, please visit www.shrmcertification.org.

HR training